- Gift Certificates – Upon completing an online purchase of a gift certificate, purchaser immediately receives an email copy of a gift certificate that contains a unique code for redemption. Gift certificate redemption can be used online, over the phone or in person at our location.
- Online Bookings – When an online booking is completed and paid for, purchaser is to receive instant notification of their booking with all relevant details: time, date, location, map, directions, parking info, link to website and related info. They also receive a reminder text/email the day before their booking with the time and date of their adventure.
- Walk In Customers – If you’re just in the neighbourhood, come by and we will see if we can accommodate your group.
What if I have to cancel my adventure? Is the payment refundable? Cancellations or changes made to bookings more than 24 hours away: We will fully refund your purchase/deposit to the credit card that was used when making the booking. Please allow 3-5 business days for the refund to process.
Cancellations made within 24 hours of game play start time:
No refunds will be provided, but we will issue you a SmartyPantz Gift Certificate for the full dollar amount deposited to use towards a future booking.
No shows: A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking. No refunds or credit will be given for no shows.
If your group does have a cancellation or partial cancellation please contact the SmartyPantz location you booked with.