FAQ

Well, pretty much everyone!

Are there any age restrictions for SmartyPantz? We have tied our stories/adventures with all ages and it is equally enjoyable for all age groups. For practical reasons, since this is a group activity and we need a certain level of maturity, we recommend a minimum age to 7 years old, but there is no maximum age. We love kids and if you want to bring in your child who are younger than 7 no problem, but remember this is an adult game and therefore younger children probably will not enjoy it. There must be at least one player over 18 years of age playing in the room.

Can I play on my own? Our detailed, theatrical games are all designed for 4 – 8 players. Should a solo or couple randomly walk-in to play a game we may ask you if you are okay to play with a stranger. On the plus side, you won’t be strangers after the 45 minutes!

So how many people should play? We have tested all sorts of numbers but the ideal is a group of 4 – 8 players. For this reason we are quite strict about these team sizes, as we want to ensure that each and every SmartyPantz experience is excellent.

Can you handle larger groups? Of course! Our “Dreamscape” adventure can accommodate up to 16 players at a time. For corporate groups please check our website “How It Works” or call your local SmartyPantz directly.

Can a wheelchair-bound or disabled person play a SmartyPantz adventure escape room? Absolutely. There is no reason why players with a handicap should not also enjoy the experience as well. However, please be aware that due to safety and practicality reasons we only allow one person in a wheelchair or disabled to take part in each group as they will need the assistance from able-bodies players.

Vancouver – All our adventure escape rooms are located on the 2nd floor and are only accessible via a steep stairs making access difficult, but not impossible for wheelchairs.

Edmonton – We have one room on the ground floor (Thirst for Murder) that is accessible, but all our other rooms are on the 2nd floor. Again there is a steep staircase leading to the 2nd floor that does make wheelchair access problematic.

Calgary – All our escape rooms are located on the ground floor and are therefore accessible to player[s] who are wheelchair bound.

That would give away the surprise; so let’s just say it is one of the most exhilarating ways to spend 45 minutes with your friends. Whether you escape or not we can provide feedback and game discussion, so allow approx. 60 minutes in total (more if you want to just hang out with us). Solve the mystery and escape. Sounds simple? Just try!

So how long does the adventure last? Each adventure is 45 minutes long and we suggest you arrive 15 minutes before game time for the story briefing and/or complete the necessary waiver.

Do I really need to sign a waiver? Yes, it’s a sign of the times. ALL PLAYERS including minors with or without a parent or guardian need to complete the required waiver before playing. To save everyone time players can complete this via on our website as this will greatly help speed up game play for you and your fellow adventurers!

Do we need to be really strong? Physical strength is not needed at all. We have designed our adventures to be as accessible for the most petite person to a body builder and every age group. You need skills rather than brawn like good searching skills and logical reasoning. Moving our furniture is not required…

Will it be too difficult for me? It all depends upon how well you follow the story brief, work in a team and put your best effort into the adventure. We’ve built and tested our rooms to provide varying levels of difficulty. If you truly need a hint, get on your two-way radio and we’ll help you out (we give 2 hints per play). When we say “hints,” we mean proper hints and not the full solution, since there would be no fun in that.

What if I don’t “escape”? Then you and your team will be eaten alive. Only kidding! You will still enjoy yourself whether you escape or not; we will make sure of that

What if I need to leave the room mid-game to visit the bathroom? When nature calls you gotta go . . . of course players can leave the room at any point during game play. But to reduce any possible disruptions during play we do encourage everyone to take care of “business” before they enter the room.

Can I come back in and continue playing? Absolutely.

Please come in your usual clothes, as we do not require any physical activity out of the ordinary. It is your brain we are after, so please make sure you bring that!

Edmonton Smash Room exception: Whether you’re looking to just have some fun or relieve stress and anxiety, it’s nice to have a controlled environment to bust things up without having to deal with the mess! Players will be given mandatory safety gear including coveralls, gloves, goggles and earmuffs. The only safety item we don’t provide is closed toe footwear, which is also mandatory.

I want to remember the experience in the future; can I bring my camera into the game room to take pictures? Unfortunately, during play we do not allow cameras, cell phones or any other recording devices in the rooms. We provide a secure, monitored space for your personal items outside the room.

But I really want pictures! Can I take pictures inside the room[s]? Yes of course! We totally encourage you and your team to take as many pictures as you like outside of our rooms after game play. That said if you ask your host very, very nicely, they might let you take some pictures inside the room after you’ve played, as long as we’ve swept the room and hidden all clues and intellectual property, but this will be dependent upon room availability.

SmartyPantz has been designed to be one of the most fun ways you will ever find to spend 45 minutes of your time with your friends or associates. It provides – educational, bonding, inspirational, exhilarating, spontaneous, challenging and much more.

You will learn a lot about yourself and the rest of your team in a very short space of time. We love seeing the looks of excitement and satisfaction on our guests’ faces when they escape! Examples of typical SP events:

• Family Challenge / Reunions
• Birthday Parties
• Date Nights
• Teacher’s Friday Night Out
• Stag/Hen – Bachelor/Bachelorette
• Community Events
• Conferences
• Networking Events
• Product Launches
• Award Ceremonies
• Customer Appreciation Events
• Charity Events
• VIP Events
• Meet-up Events
• School Field Trips
• Retreats & Team-building and so much more!

I’m not really into ‘games’ will I like SmartyPantz? We think so. It is not a ‘game’ like any other you can imagine. It is truly an adventure. Come and try it!

Is SmartyPantz that special? We really believe so as we love what we do. Ultimately, how successful we are is a result of how well we do our job. Having live actor / hosts in costume and the attention to detail in each room make SmartyPantz a premier adventure.

We are also trying to do it to the utmost of our abilities by offering the ultimate in personalized 5 star service and we are confident you will find it one of the most exhilarating experiences of your life…

Is SmartyPantz something I will remember? Absolutely. We are sure that the adventure itself will stay in your mind for a long time and also we help stir that memory by taking free photos of your team to post online (with your permission of course) and we also sell merchandise so you can remember us…

Why yes, yes we do. Take a gander at theses:

Birthday*: Play for free within 1 week of your birthday as long as you have at least 4 paying guests with you!

Children: Kids 10 and under are half price and kids 6 and under are free! (limit of 3 discounted children per group)

Students: Take a break from the books with 20% off! (must show valid post-secondary ID with photo)

Large Groups: The more the merrier! Get 10% off for 8 or more plays and 20% off for 16 or more plays. For example, 16 or more plays could consist of 16 or more people playing once or 8 or more people playing twice. For even larger groups we have:

Full space rentals: Get SmartyPantz all to yourself! $500 per hour Sun-Thurs, $600 per hour Fri & Sat for a minimum of 2 hours. Includes full private access to the lobby, party room, all 4 escape rooms (max 40 people playing at once), and 20% off at the Smash Room and snack bar.

*only the birthday deal can be combined with other offers

Please note that our special deals don’t always play nice with our online booking system. If you want the birthday deal, just book for 1 less than the actual number of people and let us know what’s up in the notes section. For everything else, give us a call.